Store Policy

Customer Care

Excellent customer service is what we, at Bamboo Cocos, take great pride in providing for our valued customers and clients. We make ensuring our customers and clients have a positive experience with Bamboo Cocos a high priority. 

We aim to build trust and long term relationships with our customers to the best of our ability.

Customer and client feedback is encouraged and greatly appreciated so that we, at Bamboo Cocos, can continue to develop meaningful ways to connect with our customers and clients alike. All feedback is welcomed.

Terms and Conditions

Please ensure that you read all of the terms and conditions prior to committing to any agreements or purchasing any products. By committing to any agreements or purchasing any products, you are also agreeing to the following policies: privacy and safety, shipping,

refunds & exchanges. 

Bamboo Cocos will not accept any liability or responsibility for any allergic reactions in relation to any products purchased that are consumable. By purchasing any Bamboo Cocos products, you guarantee and accept full responsibility for any allergic reactions that occur by consuming any Bamboo Cocos products. Bamboo Cocos partners with third party businesses and does not accept any responsibility for any product purchased through said third party. All third parties are responsible for being licensed and for complying with all local laws and regulations. 

 

By purchasing any products, subscribing to Tea Shop In A Box membership and using this website, you are guaranteeing that you have read , understood and agreed to all outlined terms and conditions. You are also agreeing and guaranteeing that you are capable and committed to being bound to all terms and conditions.  You are also agreeing and guaranteeing that you will comply with all local laws and regulations. 

Bamboo Cocos may change their company terms and conditions, policies or procedures holding to rights to do so at any time and without notice. Any inappropriate, aggressive, racist or abuse of any kind to either staff of Bamboo Cocos or members within the Bamboo Cocos community will not be tolerated under any circumstances. Bamboo Cocos reserves the right to terminate membership(s) and refuse the use of this website if this kind of behavior occurs. By using the Bamboo Cocos website are responsible to stay up to date with current terms and conditions, policies and procedures. 

If you cannot abide and agree to these terms and conditions, you may not use the Bamboo Cocos website. Furthermore, you cannot make any purchases or agree to any subscriptions on the Bamboo Cocos website.  

 

Privacy & Safety

We at Bamboo Cocos have the utmost respect for your privacy and safety. Any information that is gathered from our site visitors will be kept securely and anonymously. Your information will not ever be shared or used for any reason other than to communicate with you in regards to your partner or customer enquiry and/or to send you marketing material (If you should choose to sign up to the Bamboo Cocos newsletter)

All privacy and safety concerns are taken extremely seriously and will be responded to at our earliest convenience. Your private information will never be shared for any reason, including credit card details, email, address or name. None of your details will ever be shared to third party marketing companies either. Your credit card details will not be stored on any of our data bases or servers. 

We at Bamboo Cocos would never violate your trust and break any of these policies for any reason!

If you have any privacy or safety concerns, please contact us directly via email HERE 

 

Wholesale Enquiries

If you have a business and would like to stock Bamboo Cocos products, we'd love to hear from you!

Bamboo Cocos offers wholesale pricing and partners with a variety of businesses ranging from gift shops, e-commerce stores, hamper & gift box businesses...the list goes on!

Please get in touch with your wholesale enquiries HERE

Do you have a product that you would like to include in our Tea Shop In A Box?

We're always looking for new products to include in our subscription box. We also love to support other small businesses, so if you feel like you have something that may suit our box and benefit our members, we'd love to see what you've got!

Pitch your product HERE

Tea Shop In A Box

 

 

By subscribing to the Tea Shop In A Box membership you are agreeing that you have read, understood and are bound to all terms and conditions. You are guaranteeing that you are legally permitted to using the payment method provided for monthly payments. You are agreeing to pay the monthly fee that is listed on the payment plan for the goods received on a monthly basis. By subscribing, you are acknowledging and agreeing that you understand that the products included in the monthly box will be varied from month to month.

 

You, as a subscribed member, will be personally responsible for managing your subscription. This includes,  the cancellation of your membership should you choose to no longer be a Tea Shop In A Box member, entering your shipping details correctly,  entering your payment methods correctly and providing all relevant information about yourself that is true, accurate and current. Please contact Bamboo Cocos immediately if any of your information changes that would affect your ability to pay for or receive goods. 

The payments are on an automated basis and will continue unless the membership is terminated. This may result in you, the user, not having access to certain aspects, products or services that Bamboo Cocos offer. When the company states that members can cancel their memberships at any time, it relates to you, the user, not being bound to a set contract period.  However, if you cancel your membership after the renewal period, you will still be charged for that payment period before your membership is cancelled. Bamboo Cocos is not responsible if you fail to cancel your subscription prior to renewal date.

Payment Methods

Pricing is calculated in Australian dollars and we accept the following payment methods

- Credit / Debit Cards
- PAYPAL

- Direct Bank Transfer